Service terms and cancellation.
Last updated October 3, 2026. Plain language, so you know what to expect.
Prices and GST
Prices are fixed by home size and shown before 5% GST. Your total with GST is shown when you book. Supplies and equipment are included.
Booking
You choose the service and home size and see your price before you commit. Homes with 6 or more bedrooms, or homes that need extra attention, are priced before we book.
Cancelling and rescheduling
You can cancel or reschedule any visit up to 24 hours before, with no fee. Fees may apply to visits cancelled with less than 24 hours' notice or where our team cannot access the home. Please call us and we will explain what applies before anything is charged. There are no contracts.
The 24-hour re-clean promise
If anything included in your service was missed, tell us within 24 hours and we will return to make it right at no extra charge. This covers anything included in the service you booked. Items listed as not included are not covered, but we are happy to quote them or suggest a service that fits better.
Recurring service
Your recurring price applies as long as no more than 6 weeks pass between visits. If more than 6 weeks pass, your next visit is priced as a First Clean, because the home needs a fresh baseline. If we are the ones who reschedule, this never applies.
Homes that need more time
You are welcome to text us a few photos before your visit. If our team finds the home needs much more time than planned, they will talk with you before going further.
Scope of each service
Each service page lists what is included and what is not. A Busy Home Reset does not include dishes, laundry or add-ons.
Keys and access
Your keys and alarm codes are held only by your team supervisor.
Questions
Call 604-259-2790 or email info@bamoocleaning.com.